The exchange and return policy of the site https://midione.sa/ It states that in the event that the user wishes to amend the request to replace and retrieve some products, a request must be submitted to the site management.
The customer has the right to amend the order within 24 hours of confirming the order.
Upon approval of the request, the customer has the right to exchange within 7 days and return within 3 only, provided that the product is in its original condition.
The site has the right to reject the request in the event that the product has been opened, its characteristics changed, and it has been misused.
The customer has the right to refuse receipt if the delivery date is later than the date agreed upon in the purchase invoice.
The site has the right to reject the request in the event that the product has been opened, its characteristics changed, and it has been misused.
– The amount will be refunded to your credit card if the order is paid by credit card within 8 days of receiving the product to be returned at our premises
– The refund amount is transferred to the customer’s bank account in the event that payment is requested by cash on receipt within 8 days of receiving the product to be returned at our headquarters.
– If the products are not eligible for refund, You will be notified of the return request that you submitted in your account. We will return the products to your address and you will pay a fee of 55 Saudi riyals, which will include the return and return fees and payment fees upon receipt.
In the event of a problem with the product or maintenance, the customer must file a complaint via the website, the complaints link, or the contact numbers.
The customer will be contacted as soon as possible to schedule an appointment to implement the service
